Delivery and Returns
If you place your order before 15.00h CET in the afternoon, your order will be shipped out the same day with the exception of weekends and during bank holidays.
Once your order is sent, you will receive a tracking number by e-mail so that you can follow the delivery online.
Feel free to mail us email@example.com if you have any further questions or concerns regarding the shipment of your order.
RETURNS & SERVICE
Please send to us the following regarding your refund:
• • Your item must be unused and in the same condition that you received it. It must also be in the original packing.
• • To complete your return, we require a completed return form.
• • The original invoice you have received when delivered.
• • The name and account number for returning the refund amount. Please write this down on the original invoice.
Send your return to the following address:
Palais de l'eau
7472 DD Goor
We will refund the purchase price within ten working days to your account number. Returning your order via post or courier is at your own expense. If you want to exchange an item for a different color, write down the correct color on your original invoice. Once we have received your return, we will ship the new item(s).
To return a damaged or wrong item, please contact firstname.lastname@example.org with clear images of the specific items.